Post by shiyabul on Aug 19, 2024 13:01:55 GMT 5.75
There are the on-screen tools, yes, but the product should also automatically adjust call bandwidth based on location and internet strength. If a customer is in a remote location with spotty cell service, they should be able to hop on Wi-Fi and continue the call. Remember, video technology isn’t just a way for remote workers to achieve the same KPIs as office workers.
It’s an opportunity to improve customer satisfaction https://lastdatabase.com/ scores, particularly when it comes to saving time, reducing hassle, and offering flexible support options – on both sides of the screen. CASE STUDY: REMOTE VIDEO TECHNOLOGY IN A REAL WFH SITUATION Andreas Willhoff leads the tech department at Rancilio North America, a leading espresso machine manufacturer. His team is responsible for helping both end users and field technicians troubleshoot issues with the company’s espresso machines, which are notoriously complex feats of engineering made more complex by the automation and software new models employ.
He’s been working remotely since the pandemic began, and his department adopted remote video technology about a year ago. “It has solved so many problems,” said Willhoff. “For example, if there is an issue with milk delivery, I don’t need to rely on the tech describing
It’s an opportunity to improve customer satisfaction https://lastdatabase.com/ scores, particularly when it comes to saving time, reducing hassle, and offering flexible support options – on both sides of the screen. CASE STUDY: REMOTE VIDEO TECHNOLOGY IN A REAL WFH SITUATION Andreas Willhoff leads the tech department at Rancilio North America, a leading espresso machine manufacturer. His team is responsible for helping both end users and field technicians troubleshoot issues with the company’s espresso machines, which are notoriously complex feats of engineering made more complex by the automation and software new models employ.
He’s been working remotely since the pandemic began, and his department adopted remote video technology about a year ago. “It has solved so many problems,” said Willhoff. “For example, if there is an issue with milk delivery, I don’t need to rely on the tech describing